JAMB Registrar Reaffirms Commitment to Customer-focused Service Delivery, Adapts Services to Gen Z Needs

The Registrar of the Joint Admissions and Matriculation Board (JAMB), Professor Segun Aina, has pledged to make improved customer service a major priority of his administration.

Aina made this known during his first official visit to some of JAMB’s outstation offices, where he met with members of staff, assessed their operations and listened to some of the challenges affecting their work.

The Registrar thanked the staff for the reception accorded him and encouraged them to remain adaptable and resilient as the demands of public service continue to evolve.

He said JAMB would continue to introduce deliberate measures, innovative approaches and appropriate technology to improve the quality of services provided to candidates.

Aina also stressed that effective customer service was central to the operations of the examination and admissions body.

He assured staff that the management would provide the necessary tools, training and institutional support required to enable them perform their duties effectively.

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The JAMB Registrar urged employees to embrace teamwork and professionalism while developing a better understanding of the expectations of Generation Z candidates, who make up a significant proportion of the Board’s clientele.

“We must all come together to build trust and reduce trauma,” Aina said.

He explained that every encounter between JAMB officials and candidates could influence public perception of the Board, urging staff to remain courteous, responsive and focused on finding solutions to candidates’ concerns.

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Staff members at the offices visited congratulated Aina on his appointment and wished him a successful tenure.

They also welcomed the visit, describing it as an opportunity to strengthen communication between the Board’s management and its workforce.

The staff members pledged to support the Registrar’s vision and reaffirmed their commitment to professionalism, teamwork, and effective service delivery as JAMB continues to carry out its mandate.